{"id":1758,"date":"2023-11-23T12:47:37","date_gmt":"2023-11-23T17:47:37","guid":{"rendered":"https:\/\/nickelsdeli.com\/privacy-policy\/"},"modified":"2023-12-12T10:53:56","modified_gmt":"2023-12-12T15:53:56","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/nickelsdeli.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<span style=\"color: #000000;\">[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1700761889850{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column el_class=&#8221;privacy-column&#8221;][vc_column_text]<\/span><\/p>\n<div class=\"politique\">\n<h1><span style=\"color: #000000;\">Privacy policy<\/span><\/h1>\n<p><span style=\"color: #000000;\">This privacy notice was last updated on: November 2nd, 2023.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Introduction<\/span><\/h2>\n<p><span style=\"color: #000000;\">At Foodtastic, we prioritize your privacy and adhere to privacy regulations, including Quebec&#8217;s Act Respecting the Protection of Personal Information in the Private Sector. We aim to make it clear how we handle your personal information\u2014what we collect, how we use it, who we share it with, and how we ensure its security.<\/span><\/p>\n<p><span style=\"color: #000000;\">By providing us with your personal information when interacting with our websites after being informed of this privacy notice, you consent to our use and disclosure of that information in the manner described in this policy.<\/span><\/p>\n<p><span style=\"color: #000000;\">In this policy, we&#8217;ll address:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">What Personal Information We Collect<\/span><\/li>\n<li><span style=\"color: #000000;\">How We Use Your Information<\/span><\/li>\n<li><span style=\"color: #000000;\">How We Share Your Information<\/span><\/li>\n<li><span style=\"color: #000000;\">Specific Personal Information Use<\/span><\/li>\n<li><span style=\"color: #000000;\">Where We Process Your Information<\/span><\/li>\n<li><span style=\"color: #000000;\">Information retention<\/span><\/li>\n<li><span style=\"color: #000000;\">How Long We Retain Your Information<\/span><\/li>\n<li><span style=\"color: #000000;\">How We Protect Your Information<\/span><\/li>\n<li><span style=\"color: #000000;\">Cookies and Tracking<\/span><\/li>\n<li><span style=\"color: #000000;\">Your Rights Regarding Your Information<\/span><\/li>\n<li><span style=\"color: #000000;\">How to Contact Us<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">We&#8217;re committed to ensuring your personal information remains safe and protected.<\/span><\/p>\n<p><span style=\"color: #000000;\">Our Brands [include]: La Belle et La Boeuf, Big Rig, La Chambre, Rotisseries Au Coq, Rotisseries Benny, Joliette BBQ, Rotisseries Fusee, Souvlaki Bar, Gatto Matto, Milestones, Monza, Tommy Caf\u00e9, Chocolato, Bacaro, Carlos and Pepes, Copper Branch, Freshii, Quesada, L&#8217;Gros Luxe, Nickels, Pita Pit, PokPok, Prime Pubs, Second Cup, Shoeless Joe&#8217;s, La Slice.<\/span><\/p>\n<h2><span style=\"color: #000000;\">What Personal Information We Collect<\/span><\/h2>\n<p><span style=\"color: #000000;\">When you interact with our websites, we may ask for your Personal Information and collect data on your usage of our websites.<\/span><\/p>\n<p><span style=\"color: #000000;\">Types of Personal Information that we may collect:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Full name:<\/strong> Your complete legal name.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Email address:<\/strong> Your electronic mail contact.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Username:<\/strong> The unique identifier you choose for your account.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Phone number:<\/strong> Your contact number.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Address:<\/strong> Your physical mailing address.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>IP address:<\/strong> The unique identifier for your device on the internet.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Browser type:<\/strong> The internet browser you use.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Operating systems:<\/strong> The software powering your device.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Date of birth:<\/strong> Your birth date.<\/span><\/li>\n<li><span style=\"color: #000000;\">Information related to your interactions, such as complaints, inquiries, and communication with us.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Details about services you&#8217;ve received from us:<\/strong> Specifics about services you&#8217;ve used.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Location data:<\/strong> Information about your geographical location.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Photos:<\/strong> Visual content you may provide<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Circumstances under which we will collect this information:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Chat functions:<\/strong> Information collected when you engage in chat or messaging features on our platforms.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>User registration:<\/strong> Data gathered when you create an account with us.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Subscribing to newsletters:<\/strong> Information collected when you sign up for our newsletters.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Contests:<\/strong> Data obtained when you participate in contests or competitions.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Surveys:<\/strong> Information gathered from your responses to our surveys.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Job Applications:<\/strong> Data provided when you apply for a job opportunity with us.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Placing Orders:<\/strong> Information collected when you make online food orders.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Purchasing a Gift Card:<\/strong> Data gathered when you buy a gift card from us.<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000;\">How We Use Your Information<\/span><\/h2>\n<p><span style=\"color: #000000;\">At Foodtastic, we are dedicated to providing you with the best possible experience. To achieve this, we use your personal information for severa purposes, ensuring that our services are personalized, secure, and responsive to your needs. Here&#8217;s a breakdown of how we use your personal information:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Customization of Content and User Experience:<\/strong> Tailoring our services to provide a personalized and engaging experience.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Identification:<\/strong> Recognizing you when you use our services for a seamless experience.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Account Set-Up and Administration:<\/strong> Managing your account and ensuring its smooth operation.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Conducting Polls, Surveys, and Contests:<\/strong> Gathering valuable insights and feedback from our users.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Internal Research and Development:<\/strong> Continuously improving our services and offerings.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Legal Obligations<\/strong>: Complying with applicable laws and regulations.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Internal Audits:<\/strong> Ensuring the integrity and security of our systems and data.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Fulfillment of Obligations in Agreements:<\/strong> Meeting our commitments as outlined in user agreements.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Gathering Feedback and Opinions:<\/strong> Listening to your thoughts on the services we provide.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Notification of Service Changes:<\/strong> Keeping you informed about updates and alterations to our services.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Responding to Requests and Comments:<\/strong> Addressing your inquiries and feedback.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Transaction Processing:<\/strong> Facilitating and securing your financial transactions.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Communication:<\/strong> Keeping you informed about relevant news and offers.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Analytics:<\/strong> Analyzing data to enhance our services and user experience.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Purchase of Giftcards:<\/strong> When you buy gift cards, we use your information to process the transaction and ensure a seamless gift-giving experience.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Placing Online Orders:<\/strong> Your information is used to fulfill your online food orders efficiently, making sure you receive the items you&#8217;ve selected in a timely and accurate manner.<\/span><\/li>\n<\/ul>\n<h2><span style=\"color: #000000;\">How We Share Your Information<\/span><\/h2>\n<p><span style=\"color: #000000;\">We may share your information for the following purposes:<\/span><\/p>\n<ol>\n<li><span style=\"color: #000000;\"><strong>Regulators and Legal Compliance.<\/strong> We may share your personal information with regulatory authorities when required to comply with applicable laws, regulations, or legal processes.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Specific Purposes.<\/strong> We may share your personal information with third parties to fulfill specific purposes related to our services. Below is a list of our service providers and the services they provide:<\/span><\/li>\n<\/ol>\n<p><span style=\"color: #000000;\"><strong>MailChimp:<\/strong> An automated marketing platform and email marketing service used for communication and marketing purposes.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Ueat:<\/strong> Powers our online restaurant ordering system, making it easy for you to place food orders online.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Tacit:<\/strong> Provides branded applications for specific restaurant brands like Second Cup and Pita Pit, enhancing your brand-specific experience.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Deliverect:<\/strong> Manages online orders efficiently, ensuring a smooth order fulfillment process.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Paytronix:<\/strong> A loyalty provider that facilitates our loyalty rewards programs, allowing you to earn and redeem rewards.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Datacandy:<\/strong> Another loyalty provider integral to our loyalty rewards programs, offering a seamless rewards experience.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Spoonity:<\/strong> Yet another loyalty provider used to enhance your participation in our loyalty rewards programs.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Veloce:<\/strong> Responsible for sales reporting, helping us analyze and improve our services.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>GiveX:<\/strong> A loyalty provider that enhances your engagement with our loyalty rewards programs.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>BlackBird:<\/strong> Specializes in application development, enabling us to offer innovative features and experiences.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Meta\/Facebook\/Instagram:<\/strong> Utilized for social media engagement and communication with our customers.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>TikTok:<\/strong> Used for social media engagement and sharing creative content with our audience.<\/span><\/p>\n<p><span style=\"color: #000000;\">Those trusted partners access your personal data solely to enhance your Foodtastic experience, upholding the same stringent data privacy and security standards we adhere to.<\/span><\/p>\n<p><span style=\"color: #000000;\">When engaging in online food orders, loyalty programs, surveys, or job applications, you may be directed to the Service Provider&#8217;s site. It is your responsibility to acquaint yourself with their privacy policies and data handling practices.<\/span><\/p>\n<p><span style=\"color: #000000;\">Safeguarding your privacy while delivering outstanding dining experiences is paramount to us. If you have any inquiries or concerns regarding our information sharing practices, please reach out to our Data Privacy Officer at the contact information provided below.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Specific Personal Information Use<\/span><\/h2>\n<p><span style=\"color: #000000;\">To fully access the website, as a user, you can register for an account by completing a registration form. Certain personal information is collected during this process, including your name and email address. This information is used to contact you, suggest appropriate products and services, and improve your user experience.<\/span><\/p>\n<p><span style=\"color: #000000;\">To place an order, as a registered user or guest, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you.<\/span><\/p>\n<p><span style=\"color: #000000;\">Personal information may be used without knowledge or consent in situations when legally required or permitted.<\/span><\/p>\n<h2><span style=\"color: #000000;\">When We Process Your Information<\/span><\/h2>\n<p><span style=\"color: #000000;\">When you visit one of our websites, whether you are located inside or outside of Canada, please be aware that your personal information may be processed in various jurisdictions, including but not limited to the United States. If you are located in Quebec, your personal information may be transferred outside of Quebec.<\/span><\/p>\n<p><span style=\"color: #000000;\">Why We Transfer Your Information<\/span><\/p>\n<p><span style=\"color: #000000;\">We may transfer your personal information to other countries for specific purposes, including:<\/span><\/p>\n<table class=\"privacy-table\">\n<tbody>\n<tr>\n<th><span style=\"color: #000000;\">Jurisdiction<\/span><\/th>\n<th><span style=\"color: #000000;\">Category of Personal Information<\/span><\/th>\n<th><span style=\"color: #000000;\">Purpose<\/span><\/th>\n<\/tr>\n<tr>\n<td><span style=\"color: #000000;\">United States<\/span><\/td>\n<td><span style=\"color: #000000;\">Customer Information Research<\/span><\/td>\n<td><span style=\"color: #000000;\">Research purposes, marketing, order fulfillment.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"color: #000000;\">United States<\/span><\/td>\n<td><span style=\"color: #000000;\">Cookie data<\/span><\/td>\n<td><span style=\"color: #000000;\">Research purposes, marketing, website functionality.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span style=\"color: #000000;\">Information Retention<\/span><\/h2>\n<p><span style=\"color: #000000;\">We will only retain your personal information for the duration necessary to fulfill the purposes for which it was collected. When defining the appropriate retention length, we consider the retention requirements in the applicable laws.<\/span><\/p>\n<h2><span style=\"color: #000000;\">How We Protect Your Information<\/span><\/h2>\n<p><span style=\"color: #000000;\">Securing your data is a priority for us, both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.<\/span><\/p>\n<p><span style=\"color: #000000;\">We collect credit card information when you place an order. This data is encrypted and secured throughout transmission and at rest. Secure web access can be verified by the lock icon in your internet browser address bar and using \u201chttps\u201d at the beginning of the web address, where the \u201cs\u201d indicates a secure connection.<\/span><\/p>\n<p><span style=\"color: #000000;\">Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.<\/span><\/p>\n<p><span style=\"color: #000000;\">Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach (if required by the applicable laws) and damages can be minimized.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Protecting Your Information<\/span><\/h2>\n<p><span style=\"color: #000000;\">We follow a Zero-Trust model to ensure the security of your data, implementing robust safeguards in a controlled and secure environment. While we maintain reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure, it&#8217;s important to note that no online method of data transmission or electronic storage is entirely risk-free. Although we employ commercially acceptable means to safeguard your data, we cannot guarantee its absolute security.<\/span><\/p>\n<p><span style=\"color: #000000;\">Your privacy is of paramount importance to us, and we continually strive to enhance and maintain the security of your personal information. Should you have any questions or concerns about data security, please don&#8217;t hesitate to contact us.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Cookies and Tracking<\/span><\/h2>\n<p><span style=\"color: #000000;\">Cookies and Tracking Technologies<\/span><\/p>\n<p><span style=\"color: #000000;\">We utilize cookies and tracking technologies to enhance your experience and gather insights into website usage. These technologies help us understand how visitors interact with our websites.<\/span><\/p>\n<p><span style=\"color: #000000;\">Third-Party Services<\/span><\/p>\n<p><span style=\"color: #000000;\">We may engage third-party services like Google Analytics and Facebook Pixel. These services may place cookies on your device to collect data about your visits to our websites. This data includes page views, time spent on pages, and interactions with content.<\/span><\/p>\n<p><span style=\"color: #000000;\">How We Use Third-Party Data<\/span><\/p>\n<p><span style=\"color: #000000;\">We use data collected by third-party services to analyze website traffic, improve our services, and optimize your experience. This information is aggregated and does not allow for your direct identification.<\/span><\/p>\n<p><span style=\"color: #000000;\">Managing Your Preferences<\/span><\/p>\n<p><span style=\"color: #000000;\">You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your browsing experience.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Your Rights Regarding Your Personal Information<\/span><\/h2>\n<p><span style=\"color: #000000;\">We aim to maintain information that is accurate and up to date. If your personal information changes (e.g., moving addresses), please notify us of any changes or updates to your information.<\/span><\/p>\n<p><span style=\"color: #000000;\">In certain instances, you have the right to request:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Access the personal information we hold about you or request a copy of it.<\/span><\/li>\n<li><span style=\"color: #000000;\">Request rectification or deletion of the personal information we hold about you.<\/span><\/li>\n<li><span style=\"color: #000000;\">Withdraw your consent to our use or communication of your personal information. However, we might not be able to provide you our certain functionalities of our website or provide you with our services.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">To exercise your rights, please contact us via the email, mail, or phone information provided below in the \u201cContact Information\u201d section. We may ask you for identification to ensure that it is you.<\/span><\/p>\n<h2><span style=\"color: #000000;\">External Links<\/span><\/h2>\n<p><span style=\"color: #000000;\">On our websites, you may encounter links to other third-party websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal information.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Contact Information<\/span><\/h2>\n<p><span style=\"color: #000000;\">We have appointed a Data Privacy Officer to assist with questions, requests, and complaints regarding this privacy policy and our processing of your personal information. You can contact our Data Privacy Officer via email at <a style=\"color: #000000;\" href=\"mailto:security@foodtastic.ca\">security@foodtastic.ca<\/a>, or mail us at:<\/span><\/p>\n<p><span style=\"color: #000000;\">9300 Trans Canada Route,<\/span><br \/>\n<span style=\"color: #000000;\">Saint-Laurent,<\/span><br \/>\n<span style=\"color: #000000;\">Qu\u00e9bec,<\/span><br \/>\n<span style=\"color: #000000;\">H4S 1K5<\/span><\/p>\n<\/div>\n<p><span style=\"color: #000000;\">[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1700761889850{padding-top: 50px !important;padding-bottom: 50px !important;}&#8221;][vc_column el_class=&#8221;privacy-column&#8221;][vc_column_text] Privacy policy This privacy notice was last updated on: November 2nd, 2023. Introduction At Foodtastic, we prioritize your privacy and adhere to privacy regulations, including Quebec&#8217;s Act Respecting the Protection of Personal Information in the Private Sector. We aim to make it clear how we handle your personal&hellip;<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1758","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy policy - Nickels Delicatessen<\/title>\n<meta name=\"description\" content=\"Nickels Deli offers breakfast, lunch and dinner at affordable prices, appealing to pocketbooks and remaining the most popular Deli for Quebec families.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nickelsdeli.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy policy - 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